Impact to direct debit processing for AU

Incident Report for Zai

Resolved

This incident has been resolved.

Posted Nov 07, 2018 - 14:47 AEDT

Update

We are continuing to work on a fix for this issue.

Posted Nov 05, 2018 - 17:41 AEDT

Identified

We have identified an issue with direct debit payment processing for some customers located in Australia. The issue has caused a delay in the request for inbound payments and will affect outbound payment timeframes.

Posted Nov 05, 2018 - 17:40 AEDT