Certification validation issues on secure.api.promisepay.com

Incident Report for Zai

Resolved

This incident has now been resolved. Please let us know if you still encounter any issues.

Posted May 31, 2020 - 17:03 AEST

Update

We are continuing to work on a fix for this issue. We will post more updates as they become available.

Posted May 31, 2020 - 16:30 AEST

Identified

The issue has been identified and a fix is being implemented.

Posted May 31, 2020 - 13:54 AEST

Investigating

Please be advised that users of secure.api.promisepay.com may be experiencing certificate validation failures. We have updated the credentials in question but not all clients have restored access. We are working on this as top priority and will return all users to full connectivity shortly.

Posted May 31, 2020 - 13:43 AEST

This incident affected: API.