Real-time payouts (NPP) upstream provider connectivity failures

Incident Report for Zai

Resolved

This incident has been resolved.

Posted Oct 18, 2020 - 00:05 AEDT

Monitoring

Normal service has been restored but we are continuing to monitor availability.

Posted Oct 17, 2020 - 22:32 AEDT

Identified

The issue has been identified and we are implementing a fix

Posted Oct 17, 2020 - 21:56 AEDT

Investigating

We are experiencing connectivity problems with an upstream provider. We are in contact with our provider and investigating this incident as a matter of urgency.

Posted Oct 17, 2020 - 21:14 AEDT

This incident affected: Payment Processing (Fast Payments).