Assembly Payments
Credit Card Refunds Failing
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 19:41 AEDT
Update - We are continuing to work on a fix for this issue.
Jan 8, 18:32 AEDT
Identified - We have an issue with credit card refunds currently. If you need to make a refund please contact our support team so we can assist.
Jan 8, 18:32 AEDT
Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Payment Processing Degraded Performance
90 days ago
99.96 % uptime
Today
Direct Debit Processing ? Operational
90 days ago
100.0 % uptime
Today
EFT Disbursements ? Operational
90 days ago
100.0 % uptime
Today
Real-Time Payments Operational
90 days ago
99.81 % uptime
Today
Card Processing Degraded Performance
90 days ago
100.0 % uptime
Today
BPAY Operational
90 days ago
99.97 % uptime
Today
Direct Entry Disbursements Operational
90 days ago
99.99 % uptime
Today
Callbacks Service Operational
90 days ago
100.0 % uptime
Today
PromisePay.js Operational
90 days ago
100.0 % uptime
Today
Tokenization Operational
Email Service Operational
SMS Service Operational
Dashboard Operational
90 days ago
100.0 % uptime
Today
Management Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
PreLive Sandbox Operational
Pre-live API Operational
Pre-live PromisePay.js Operational
Pre-live Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Feb 28, 2020

No incidents reported today.

Feb 27, 2020

No incidents reported.

Feb 26, 2020
Production API Update
Completed - The scheduled maintenance has been completed.
Feb 26, 20:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 19:30 AEDT
Scheduled - A scheduled update will occur as we release a new version of the Assembly API to our production environment.

During the update, our customers will be able to access Assembly's services as usual, but may experience a lag in performance.
Feb 26, 14:39 AEDT
Pre-live API Update
Completed - The scheduled maintenance has been completed.
Feb 26, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 19:01 AEDT
Scheduled - A scheduled update will occur as we release a new version of the Assembly API to our pre-live environment.

During the update, our customers will be able to access Assembly's services as usual, but may experience a lag in performance.
Feb 26, 19:00 AEDT
Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020
Pre-live & Production API Update
Completed - The scheduled maintenance has been completed.
Feb 19, 17:45 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 16:45 AEDT
Scheduled - A scheduled update will occur as we release a new version of the Assembly API to our pre-live and production environments.

During the update, our customers will be able to access Assembly's services as usual, but may experience a lag in performance.

Please view the change log for this update at https://docs.assemblypayments.com/changelog/
Feb 19, 10:13 AEDT
Feb 18, 2020
Production Management Platform Update
Completed - The scheduled maintenance has been completed.
Feb 18, 17:04 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 16:04 AEDT
Scheduled - A scheduled update will occur as we release a new version of the PromisePay Management Platform to our production environment.

During the update, our customers may not be able to access PromisePay Management Platform for up to 30 mins.
Feb 18, 16:03 AEDT
Pre-live & Production Management Platform Update
Completed - The scheduled maintenance has been completed.
Feb 18, 13:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 12:30 AEDT
Scheduled - A scheduled update will occur as we release a new version of the Assembly Management Platform to our pre-live and production environments.

During the update, our customers will be able to access Assembly's services as usual, but may experience a lag in performance.
Feb 18, 11:24 AEDT
Feb 17, 2020
Pre-live & Production API Update
Completed - The scheduled maintenance has been completed.
Feb 17, 18:15 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 17:15 AEDT
Scheduled - A scheduled update will occur as we release a new version of the Assembly API to our pre-live and production environments.

During the update, our customers will be able to access Assembly's services as usual, but may experience a lag in performance.

Please view the change log for this update at https://docs.assemblypayments.com/changelog/
Feb 17, 17:11 AEDT
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

← Incident History Powered by Statuspage