Assembly Payments
Update - We are now working to process the backlog of affected transactions. Real-Time Payments utilising a fallback workflow will be processed tomorrow morning, and due to the Australia Day public holiday, may take up until Tuesday to arrive. Real-Time Payments not utilising a fallback workflow will have the funds returned to their wallet, and the payment will need to be re-tried. If you are not sure of your implemented workflow, please contact our Support team by emailing support@assemblypayments.com.
Jan 23, 19:43 AEDT
Monitoring - Our upstream provider has implemented a fix, and Real-Time Payment functionality has been restored. We will continue to monitor service levels until we are confident there will not be a regression.
Jan 23, 19:12 AEDT
Update - We have managed to restore partial functionality to Real-Time Payments, however the underlying issue remains unresolved. We remain in constant contact with our upstream provider to resolve this issue ASAP.
Jan 23, 18:26 AEDT
Update - Service has been restored to Direct Entry and BPAY Payments. We continue to work with our service provider to restore Real-Time Payment functionality.
Jan 23, 17:08 AEDT
Update - While our upstream service provider is working diligently to resolve this issue, this incident is now affecting all Real-Time and BPAY Payin and Payouts, along with Direct Entry Payouts. We are in constant contact with our service provider to resolve this ASAP. We sincerely apologise for this inconvenience.
Jan 23, 16:56 AEDT
Update - Our upstream service provider has advised that they are continuing to work on a solution, but are as of now unable to provide a resolution estimate due to the complexity of the issue. We will continue to provide more updates as they become available.
Jan 23, 15:09 AEDT
Identified - Our upstream provider has identified a regional issue with their service which is continuing to affect Real-time Payouts. We are actively working with our provider to resolve this issue ASAP. More updates will be provided as they become available.
Jan 23, 13:43 AEDT
Update - We are continuing to investigate this issue.
Jan 23, 13:33 AEDT
Investigating - We are currently facing some issues with realtime payouts due to our 3rd party services. We are actively investigating and will update shortly
Jan 23, 13:16 AEDT
Update - We are continuing to work on a fix for this issue.
Jan 8, 18:32 AEDT
Identified - We have an issue with credit card refunds currently. If you need to make a refund please contact our support team so we can assist.
Jan 8, 18:32 AEDT
API Operational
90 days ago
100.0 % uptime
Today
Payment Processing Partial Outage
90 days ago
99.12 % uptime
Today
Direct Debit Processing ? Operational
90 days ago
100.0 % uptime
Today
EFT Disbursements ? Operational
90 days ago
100.0 % uptime
Today
Real-Time Payments Operational
90 days ago
99.81 % uptime
Today
Card Processing Partial Outage
90 days ago
94.97 % uptime
Today
BPAY Operational
90 days ago
99.97 % uptime
Today
Direct Entry Disbursements Operational
90 days ago
99.99 % uptime
Today
Callbacks Service Operational
90 days ago
99.99 % uptime
Today
PromisePay.js Operational
90 days ago
100.0 % uptime
Today
Tokenization Operational
Email Service Operational
SMS Service Operational
Dashboard Operational
90 days ago
100.0 % uptime
Today
Management Portal Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
PreLive Sandbox Operational
Pre-live API Operational
Pre-live PromisePay.js Operational
Pre-live Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jan 23, 2020
Resolved - This is now resolved
Jan 23, 15:35 AEDT
Investigating - We are facing some issues with the overview and reports on assembly dashboard. Our team is working on fixing it now. Will post more updates soon
Jan 22, 16:55 AEDT
Jan 22, 2020
Completed - The scheduled maintenance has been completed.
Jan 22, 15:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 14:01 AEDT
Scheduled - A scheduled update will occur as we release a new version of the Assembly API to our pre-live and production environments.

During the update, our customers will be able to access Assembly's services as usual, but may experience a lag in performance.

Please view the change log for this update at https://docs.assemblypayments.com/changelog/
Jan 22, 12:01 AEDT
Jan 21, 2020
Completed - The scheduled maintenance has been completed.
Jan 21, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 19:00 AEDT
Scheduled - A scheduled update will occur as we release a new version of the Assembly API to our production environment.

During the update, our customers will be able to access Assembly's services as usual, but may experience a lag in performance.
Jan 21, 16:26 AEDT
Completed - The scheduled maintenance has been completed.
Jan 21, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 11:00 AEDT
Scheduled - A scheduled update will occur as we release a new version of the Assembly API to our pre-live and production environments.

During the update, our customers will be able to access Assembly's services as usual, but may experience a lag in performance.

Please view the change log for this update at https://docs.assemblypayments.com/changelog/
Jan 21, 09:34 AEDT
Jan 20, 2020
Completed - The scheduled maintenance has been completed.
Jan 20, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 19:00 AEDT
Scheduled - A scheduled update will occur as we release a new version of the Assembly API to our pre-live and production environments.

During the update, our customers will be able to access Assembly's services as usual, but may experience a lag in performance.

Please view the change log for this update at https://docs.assemblypayments.com/changelog/
Jan 20, 17:18 AEDT
Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Completed - The scheduled maintenance has been completed.
Jan 16, 19:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:01 AEDT
Scheduled - A scheduled update will occur as we release a new version of the Assembly API to our pre-live environment.

During the update, our customers will be able to access Assembly's services as usual, but may experience a lag in performance.
Jan 16, 16:39 AEDT
Jan 15, 2020
Completed - The scheduled maintenance has been completed.
Jan 15, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 19:01 AEDT
Scheduled - A scheduled update will occur as we release a new version of the Assembly API to our pre-live environment.

During the update, our customers will be able to access Assembly's services as usual, but may experience a lag in performance.
Jan 15, 16:40 AEDT
Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020
Completed - The scheduled maintenance has been completed.
Jan 9, 17:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 16:01 AEDT
Scheduled - A scheduled update will occur as we release a new version of the Assembly API to our production environment.
During the update, our customers will be able to access Assembly's services as usual, but may experience a lag in performance.
Jan 8, 17:11 AEDT
Completed - The scheduled maintenance has been completed.
Jan 9, 16:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 15:31 AEDT
Scheduled - A scheduled update will occur as we release a new version of the Assembly API to our pre-live environment.

During the update, our customers will be able to access Assembly's services as usual, but may experience a lag in performance.
Jan 8, 17:06 AEDT